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Comprehensive Warranty includes our Standard Manufacturer’s Warranty and adds on:

Detailed Warranty Coverage:

1. One extra year covering 2 printheads

2. Additional 1 year (total of 2 years) NO questions asked Warranty that covers electronic components including:

Mainboard
Carriage board
Mainboard power supply
X-axis motor
Y-axis motor
Craftmanship of the product

3. Service Warranty

    Free Labor: 2 years of free labor for repairs at our repair facility.
    Shipping: Customers are responsible for shipping the machine to and from our facility.

    1. Support and Service

    Unlimited Support by chat, video or phone call.
    Priority response and evaluation of the problem within 15 minutes, during regular business hours

    Exclusions:

    Physical damage on the printheads or printhead cables (liquid, fire, overheating, cracks, missing parts, headstrikes), causing the malfunction of the printhead.

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