Comprehensive Warranty includes our Standard Manufacturer’s Warranty and adds on:
Detailed Warranty Coverage:
1. One extra year covering 2 printheads
2. Additional 1 year (total of 2 years) NO questions asked Warranty that covers electronic components including:
Mainboard
Carriage board
Mainboard power supply
X-axis motor
Y-axis motor
Craftmanship of the product
3. Service Warranty
Free Labor: 2 years of free labor for repairs at our repair facility.
Shipping: Customers are responsible for shipping the machine to and from our facility.
- Support and Service
Unlimited Support by chat, video or phone call.
Priority response and evaluation of the problem within 15 minutes, during regular business hours
Exclusions:
Physical damage on the printheads or printhead cables (liquid, fire, overheating, cracks, missing parts, headstrikes), causing the malfunction of the printhead.