- Manufacturer Warranty: 1 year covers the entire printer except the printhead for the warranty term starting from the date it arrives to the customer. This warranty statement is only valid with DTF Supplies Canada.
- Repair Options:
- Customers can self-install replacement parts provided by DTF Supplies Canada, with a an online support of a DTF Supplies Canada technician, via chat, video call or phone call
- Customers may send the printer to DTF Supplies Canada in Ottawa, ON for repair.
- We can provide repairs at customer’s location, by sending a technician. Travel expenses extra
- Customer Responsibilities:
- Customers are responsible for shipping costs to and from DTF Supplies Canada.
- The printer must be sent in its original packaging.
- Important: DTF Supplies Canada is not responsible for any damage incurred during shipping due to poor packaging.
Additional Warranty Conditions
- Defective Parts Return:
- All defective parts replaced under warranty must be shipped back to DTF Supplies Canada at the customer’s expense within 30 business days. Failure to return parts within this period will result in the customer being billed for the replacement part.
- Customers are responsible for ensuring safe packaging and shipping.
- Equipment Repairs and Replacements:
- Equipment must be returned to DTF Supplies Canada for repair.
- Replacement equipment will only be provided if repairs are deemed impossible by DTF Supplies Canada and will be new or like-new refurbished.
- DTF Supplies Canada does not provide loaner printers during the repair or shipping period.
- DTF Supplies offers No Down Time Guaranteed Program, for the period of the repairs.
- Original Purchaser Only:
- Warranty and support are valid only for the original purchaser.
- Shipping Crates:
- Customers who do not retain the original shipping crate can purchase a new crate for 350 plus shipping.
- Equipment must be returned in the original crate; otherwise, a new crate fee will be charged to the customer.
- Defective on Arrival (DOA) Policy:
- Customers have a 10-business-day DOA period from the date they receive the shipment.
- During this period, DTF Supplies Canada will cover shipping costs to replace damaged or missing parts or non-working products.
- After 10 business days, shipping charges will apply as per the warranty terms.
- Downtime Disclaimer:
- DTF Supplies Canada is not responsible for any losses incurred due to equipment downtime.
This warranty ensures comprehensive coverage and support for your equipment, provided terms and conditions are met. For additional information or assistance, please contact DTF Supplies Canada.
1. Detailed Warranty Coverage
- 1-Year Limited Warranty: Covers electronic components including:
- Mainboard
- Carriage board
- Mainboard power supply
- X-axis motor
- Y-axis motor
- Craftsmanship of the product
- Exclusions:
- Physical damage (liquid, fire, overheating, cracks, missing parts, headstrikes)
- Consumable parts printheads, ink supply lines.
3. Service Warranty
- Free Labor: One year of free labor for repairs at their repair facility.
- Shipping: Customers are responsible for shipping the machine to the repair facility.
4. Support and Service
- Lifetime Support: It mentions lifetime support if the customer continues purchasing [unclear what they need to continue purchasing – likely ink or supplies]. It is recommended to contact DTF Supplies Canada for clarification on this point.
Important Notes:
- Consumables: The warranty clearly outlines what parts are considered consumables and are not covered.
- Clarity: Some parts of the provided text are cut off or unclear (e.g., lifetime support conditions). It’s best to get the full and official warranty document from DTF Supplies Canada.